Client Success Advisor (Consultant)

Location: 100% Remote
Work Schedule: M-F Standard 9-5 pm 
Compensation: $52-$63/hr

We are seeking a Client Success Advisor to support the rollout of critical Safety Net programs, including Summer EBT initiatives in Colorado and Washington, DC.

This is a consultative, advisory role focused on strengthening client success strategy, workflows, and readiness—not traditional account ownership or day-to-day client management.

You will partner closely with state program teams, internal product teams, and external vendors to ensure that client success processes, tools, and training materials are set up for a successful product launch.

Rather than directly managing a team or owning a portfolio, you will act as a strategic thought partner, assessing current-state operations and providing actionable recommendations to improve effectiveness, scalability, and client outcomes.

 

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What You’ll Do

Client Success Advisory & Consulting

• Serve as a strategic advisor to state program teams during the rollout of Summer EBT initiatives

• Evaluate client success strategies, engagement models, and operational readiness

• Provide recommendations on best practices, process improvements, and risk mitigation

Process & Workflow Optimization

• Review existing workflows, SOPs, and service delivery models across client success and partner teams

• Identify gaps, inefficiencies, and opportunities for improvement

• Recommend scalable processes that support effective product adoption and long-term success

Training & Enablement Review

• Assess training materials, onboarding resources, and documentation

• Provide guidance on clarity, usability, and effectiveness for caseworkers and end users

• Ensure materials align with real-world use and support successful program execution

Cross-Functional Collaboration

• Partner with product, vendor, and program teams to align on expectations, processes, and delivery standards

• Act as a bridge between stakeholders to ensure client success considerations are embedded in rollout plans

Feedback & Continuous Improvement

• Help establish and refine feedback loops to capture insights from stakeholders and users

• Synthesize findings into clear, actionable recommendations for improving delivery and client experience

 

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About You

You’re a Client Success leader with a consulting mindset—someone who has built, assessed, and improved client success functions and knows what “good” looks like.

You’re comfortable stepping into ambiguous environments, quickly diagnosing gaps, and providing practical, actionable guidance.

Core Qualifications

• 7+ years of experience in Client Success, Customer Experience, or related roles

• Strong experience in a consultative, advisory, or transformation-focused capacity

• Proven ability to evaluate and improve client success processes, workflows, and playbooks

• Experience working cross-functionally with product, operations, and external stakeholders

• Ability to assess training materials, workflows, and service models and provide clear, actionable recommendations

• Strong communication skills with the ability to influence without direct authority

Preferred Experience

• Experience working with government, public sector, or mission-driven organizations

• Familiarity with benefits programs, safety net services, or civic tech

• Experience supporting product or program rollouts

• Understanding of agile environments and iterative delivery models

Key Differences from a Traditional CSM Role

• This is not a quota-carrying or account management role

• This role does not directly manage a team

• Focus is on advisory, process improvement, and readiness, not day-to-day client ownership 

At Premier Talent Partners, we are a people-centered recruitment firm with a strong focus on skills-based hiring. We specialize in placing individuals in roles ranging from entry-level to VP level across various fields, including Customer Success, Sales & Marketing, Finance & Accounting, Administrative, HR, Operations, and Technology. Our expertise spans contract/temporary, temporary-to-permanent, permanent, and employer-of-record services, and we are committed to equitable & inclusive hiring practices on a national scale.

Benefit offerings and eligibility are based on employment status and applicable plan terms.

If you have an interest in exploring other positions similar to this one, please note that compensation ranges and benefits offerings may vary by role and assignment.

We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.

Work authorization: At this time, we are unable to offer employment sponsorship.